All surgeries sessions are by appointment, and can be made in person or by telephone.
Currently our appointments with a GP are via telephone in the first instance. The GP will then discuss with you if you need to come into the surgery for a face to face visit.
The doctor will call twice so if you miss your telephone call don’t worry the doctor will call back a second time. After that if you are unable to pick up your telephone you will need to call back to rearrange.
We will still have urgent appointments each day for the doctor and the nurse practitioner. After 17:00 each day one doctor is on duty for all urgent requests.
Urgent appointments are not for repeat prescriptions, fitness for work certificates or for signing forms.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
We have a practice nurse available every day, morning and afternoon, who can deal with all minor ailments.
All patients are entitled to have a chaperone present for any consultation. Please request this at the time of booking or speak to your GP.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Teaching & Research
As a teaching practice, medical students spend part of their training with us. The practice is also involved with medical research.
We would value your co-operation with both of these, but we understand if you do not want to be involved.
Out of Hours and Emergencies
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service.
The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency care Practitioners. This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.
During out of hours you should telephone the practice and instructions will be provided on how to contact NEMS. For other general medical advice you can always contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
In case of a life-threatening emergency, please dial 999.
Enhanced GP Evening and Weekend Appointments
As a Rushcliffe patient, you can now access routine appointments in the evenings and weekends. These appointments are best suited for things that will not need ongoing review by your usual practice.
You can book through your surgery during opening hours for appointments in the evening and on weekends.
If you request one of these appointments, you will be offered a appointment with a Rushcliffe Doctor, Nurse or Healthcare Assistant at one of four locations across the borough. The location will depend on the day of your appointment.
The additional evening and weekend appointments will be available at:
- Cotgrave Surgery
- Castle Healthcare Practice in West Bridgford
- Keyworth Medical Practice
- East Leake Health Centre
- Radcliffe-on-Trent Health Centre
Please note: All enhanced access appointments are pre-bookable only by contacting your own surgery.
This is not a walk in service.
If you required urgent assistance please call 111.